Terms of Service

We believe legal documents should be understandable. These terms are written clearly because your trust matters to us.

1. Acceptance of Terms

By using TrackMyIVF, you agree to these terms. If you don't agree, that's okay - but please don't use our services. We update these terms occasionally, and we'll always notify you of significant changes.

2. Our Service

What We Provide:

• Tools to track medications, appointments, and lab results
• Secure storage for your fertility journey data
• Community features to connect with others
• Educational resources and emotional support tools
• AI-powered insights for your lab results (not medical advice)

What We Don't Provide:

• Medical advice or diagnosis
• Replacement for professional medical care
• Guarantees about pregnancy outcomes
• Emergency medical services

3. Your Account

Your Responsibilities:

• Provide accurate information (we understand privacy concerns)
• Keep your password secure
• Let us know if someone accesses your account without permission
• Be at least 18 years old

Our Commitments:

• Never share your login credentials
• Protect your account with industry-standard security
• Help you recover access if you're locked out

4. Privacy & Data

Your privacy is sacred. Key points:

• You own all your data
• We use end-to-end encryption
• We never sell your information
• You can export or delete everything anytime
• See our Privacy Policy for details

5. Acceptable Use

Please Do:

• Use TrackMyIVF to support your journey
• Be kind and supportive in community spaces
• Report bugs or issues to help us improve
• Share feedback - we're always listening

Please Don't:

• Share medical misinformation
• Harass or judge other users
• Try to hack or disrupt our services
• Use TrackMyIVF for illegal activities
• Impersonate healthcare providers

6. Medical Disclaimer

7. Payments & Refunds

Pricing:

• Free: $0/month (100 logs, community access)
• Comfort Monthly: $15/month
• Comfort Annual: $144/year (save 20%)
• Premium AI Monthly: $29/month
• Premium AI Annual: $276/year (save 20%)
• Founding Member: $150 one-time (first 100 only)
• Lifetime Community Member: $397 one-time (will be $497 at launch)

Our 60-Day Guarantee:

If TrackMyIVF doesn't help your journey, we'll refund you completely within 60 days. No questions asked. Your journey is hard enough without financial stress.

Billing:

• Subscriptions auto-renew (we'll remind you first)
• Cancel anytime - no penalties or guilt trips
• Prices may change (existing users keep their rates)

8. Intellectual Property

Your Content: You keep all rights to your data, notes, and uploads.

Our Content: We own the TrackMyIVF app, design, and educational materials.

Feedback: If you share ideas with us, we might use them to improve TrackMyIVF for everyone.

9. Community Guidelines

Our community is built on compassion:

• Support without judgment
• Share experiences, not medical advice
• Respect different paths and choices
• Maintain confidentiality
• Report concerning behavior

10. Limitation of Liability

We'll always do our best, but:

• We can't guarantee specific outcomes
• We're not liable for medical decisions
• Our liability is limited to what you paid us
• We're not responsible for third-party services

11. Indemnification

You agree to protect TrackMyIVF from claims arising from:

• Your use of the service
• Violation of these terms
• Infringement of others' rights

12. Changes and Termination

By You: Cancel anytime. We'll miss you but understand.

By Us: We may terminate for violations, with notice when possible.

Effect: You keep access to export your data for 30 days.

13. Dispute Resolution

If we have a disagreement:

1. First, let's talk - use our contact form
2. If needed, we'll try mediation
3. Last resort: arbitration in Austin, Texas

14. General Terms

• Governing Law: Texas, USA (howdy! 🤠)
• Entire Agreement: These terms are our complete agreement
• Severability: If one part is invalid, the rest remains
• No Waiver: Not enforcing a rule doesn't mean we give it up

15. Contact Us

Questions? Concerns? Just want to chat?

• Legal Contact: Please use our secure contact form
• Support: Available through our app
• Online: Contact Form